How to Increase Your Business Foot Traffic in 2020
By Chloe Marchbank If you run a retail business then foot traffic – the number of people on your premises at a given time – is a key measure you’re Continue Reading
Supplier Relationship Management: 10 Ways to Build Strong Bonds with Vendors
Building and maintaining great supplier relationships is a must if you want to stay competitive in retail. Having healthy relationships with these vendors helps ensure that your shelves are healthily Continue Reading
Are You Ready for the Influx of Traffic Over the Busy Holiday Season?
By: Jay Reeder, Founder and CEO at VoiceNation It’s officially the holiday season and small business owners are doing a mad dash to capitalize on this lucrative time of year. Continue Reading
How to Deal with Difficult Customers: 11 Proven Tips for Retailers
Dealing with difficult customers can be… well, difficult, but it doesn’t have to be. With the right attitude and action steps, you can effectively navigate these tricky customer situations and Continue Reading
Tipping Around the World: A Global Guide to Gratuities
When it comes to showing your appreciation for good service and pleasant customer experience, offering a gratuity is viewed in different ways depending on where in the world you are. Continue Reading
3 Strategies to Empower Employees and Elevate the Customer Experience
Employees want to feel a sense of purpose — a feeling that they can and do make a difference. They want to know their effort is valued by their employer. Continue Reading
The Velveteen Vendor: The Long View and Becoming Real
I recently had the great pleasure of meeting Indra Nooyi, the former Chairman and CEO of PepsiCo. I listened to her answer questions in a fireside chat and in her Continue Reading