Dealing with difficult customers can be… well, difficult, but it doesn’t have to be. With the right attitude and action steps, you can effectively navigate these tricky customer situations and Continue Reading
When it comes to showing your appreciation for good service and pleasant customer experience, offering a gratuity is viewed in different ways depending on where in the world you are. Continue Reading
Employees want to feel a sense of purpose — a feeling that they can and do make a difference. They want to know their effort is valued by their employer. Continue Reading
I recently had the great pleasure of meeting Indra Nooyi, the former Chairman and CEO of PepsiCo. I listened to her answer questions in a fireside chat and in her Continue Reading
